Kent-based Puget Sound Fire launches customer service survey

Kent-based Puget Sound Fire launches customer service survey

Seeks feedback about emergency responses, public education events, inspections

A new Puget Sound Regional Fire Authority customer service survey program gives residents a chance to provide feedback about the agency.

The program will assist in collecting feedback from the community from a variety of interactions, including emergency response, public education events and inspections, according to a Kent-based Puget Sound Fire media release.

The survey will be accessible via a variety of methods including QR codes on apparatus and fire stations, social media links and online at pugetsoundfire.org. The survey will be voluntary, and participants can remain anonymous or share contact information and request a follow-up from a member of Puget Sound Fire.

“In these challenging times it is important to listen to our community….and this will help us to be better, and to better serve our community,” Chief Matthew Morris said in announcing the survey program Aug. 5.

Survey data will be shared with the governance board and stakeholders as well as the community at large on a quarterly basis. It will become a tool to measure Puget Sound Fire’s successes and identify areas of improvement.

Puget Sound Fire serves Kent, Covington, Maple Valley and SeaTac:


Talk to us

Please share your story tips by emailing editor@kentreporter.com.

To share your opinion for publication, submit a letter through our website https://www.kentreporter.com/submit-letter/. Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) Please keep letters to 300 words or less.

More in News

File Photo
Kent man, 21, killed in West Meeker Street parking lot shooting

Suspect fired five to 12 shots before fleeing; shooter and victim reportedly knew each other

Courtesy Photo, City of Kent
Kent City Council approves B&O tax increases to hire more police

Additional revenue will pay for four police department positions

t
King County executive will nominate replacements for Upthegrove

District 5, which includes parts of Kent, will get new representative on County Council in January

t
SeaTac man, 21, fatally shot in vehicle in Kent on West Hill

Someone ran up and fired multiple shots into vehicle Nov. 21 at Veterans Drive and Military Road

Kentwood High School, 25800 164th Ave. SE, in Covington, remained without power Thursday morning, Nov. 21, according to Puget Sound Energy. COURTESY PHOTO, Kent School District
Kent schools remain closed due to windstorm damage, power outages

Second consecutive day of closures Thursday, Nov. 21 across the Kent School District

t
Kent-based Puget Sound Fire calls windstorm ‘one for the ages’

Agency responds to 308 calls in 12-hour period, including 245 for storm-related issues

Crews clear trees from State Route 18, which the Washington State Patrol closed in both directions Wednesday, Nov. 20, from Issaquah Hobart to I-90 over Tiger Mountain because of fallen trees during a windstorm. COURTESY PHOTO, Washington State Patrol
Windstorm closes Kent schools, roads due to fallen trees

Many without power in areas of Kent and beyond

t
“Prolific” vehicular theft suspect arrested in Renton

Kent man holds 13 prior convictions and 41 arrests.

tt
Green Kent volunteer program wraps up season at city park

Volunteers remove invasive species, plant native trees and shrubs at Mill Creek Canyon Earthworks Park

t
Copper-wire thieves damage Kent Senior Center roof refrigeration unit

Facility temporarily loses commercial kitchen refrigerator but staff, community keep meals going

t
16-year-old girl dies in Covington single-car crash

Teen was driving when car crashed into a tree Nov. 15 along SE 256th Street just east of Kent