Kent-based Puget Sound Fire launches customer service survey

Kent-based Puget Sound Fire launches customer service survey

Seeks feedback about emergency responses, public education events, inspections

A new Puget Sound Regional Fire Authority customer service survey program gives residents a chance to provide feedback about the agency.

The program will assist in collecting feedback from the community from a variety of interactions, including emergency response, public education events and inspections, according to a Kent-based Puget Sound Fire media release.

The survey will be accessible via a variety of methods including QR codes on apparatus and fire stations, social media links and online at pugetsoundfire.org. The survey will be voluntary, and participants can remain anonymous or share contact information and request a follow-up from a member of Puget Sound Fire.

“In these challenging times it is important to listen to our community….and this will help us to be better, and to better serve our community,” Chief Matthew Morris said in announcing the survey program Aug. 5.

Survey data will be shared with the governance board and stakeholders as well as the community at large on a quarterly basis. It will become a tool to measure Puget Sound Fire’s successes and identify areas of improvement.

Puget Sound Fire serves Kent, Covington, Maple Valley and SeaTac:


Talk to us

Please share your story tips by emailing editor@kentreporter.com.

To share your opinion for publication, submit a letter through our website https://www.kentreporter.com/submit-letter/. Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) Please keep letters to 300 words or less.

More in News

Kent police investigate fatal two-vehicle collision

The collision killed a woman and left a 45-year-old Tacoma driver, suspected of intoxication at the time of the crash, hospitalized.

Competing for the 8th Congressional District: Carmen Goers, left, and Kim Schrier. COURTESY PHOTOS
Adam Smith and Kim Schrier will retain Congress seats | Election 2024

Smith represents the 9th Congressional District and Schrier represents the 8th Congressional District.

Courtesy of Democratic Caucus
Pictured left to right: Sen. Bob Hasegawa (D), Rep. David Hackney, and Rep. Steve Bergquist
Democratic incumbents in lead for 11th Legislative District

Bob Hasegawa, David Hackney and Steve Bergquist have strong leads, with Hasegawa and Hackney running unopposed.

Debra Entenman and Kyle Lyebyedyev. File photos
Entenman and Stearns lead in 47th District | Election 2024

The district includes Kent, Covington and Auburn.

File photo
Kent School District levy is failing at the polls | Election 2024

Early election results show voters rejecting the proposed Capital Projects and Technology Levy.

Larry Best, a customer coordinator for quality assurance who has worked at Boeing for 38 years, stands outside of Angel of the Winds Arena with a “vote no” sign on Monday in Everett. (Olivia Vanni / The Herald)
Boeing Machinists approve contract, ending 52-day strike

After voting no twice, 59% of union members approved the latest contract.

Photos from the United States Attorney's Office Western District of Washington press release.
Kent man arrested in connection to violent drug trafficking gang investigation

Law enforcement seized more than 20 kilograms of fentanyl, 60 firearms, and more than $130,000 in cash.

Courtesy Photo, King County
Son accused of fatally shooting mother’s boyfriend in Kent back in jail

Dondre Butler has 3 violations in 13 months of electronic home detention after charged with murder in 2022

t
Kent Police targeted street patrols result in arrest of two felons

One driver spotted in a vehicle with no plates; another driver reportedly in a stolen vehicle

t
Kent cold case murder suspect back in state after governor’s warrant | Update

Kenneth Kundert fought extradition from Arkansas after August arrest in 1980 killing of Dorothy Silzel

t
City of Kent eyes November opening for Reith Road roundabouts

Two more roundabouts will bring total in city to six; three more in future plans