Beginning Tuesday, Jan. 26, Metro will adjust the volume level of internal stop announcements and external route and destination announcements on all buses to better serve transit customers.
Metro is implementing external announcements at all bus stops served by two or more routes, and has phased out external announcements at bus stops served by just a single route. Consistent audio announcements are required by federal law and help to provide independence to riders with vision impairments or other disabilities.
Improved stop, route and destination announcements will meet or exceed Federal Transit Administration (FTA) requirements under the Americans with Disabilities Act and better serve all riders who use the Metro system. The changes address an FTA audit that found Metro did not meet stop and route announcement requirements.
Since November, Metro has implemented comprehensive on-board stop announcements on 100 bus routes, with more to be phased in during the coming months.
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